Are You An Expert In Tech Troubleshooting and Have What It Takes To Be Our IT Support Specialist?

If you have extensive knowledge of computer hardware and software, network maintenance, and industry trends in respect to technology, then our open position as IT Support Specialist might be the perfect opportunity for you.

Who Are We?

The RiskPoint Group is a global multi-line Managing General Underwriting (MGU) agency and certified Lloyd’s Coverholder that provides specialized insurance solutions to its target markets for the benefit of its partner carriers, insurance brokers and corporate clients.

As this position is based in New York, you will become part of RP Underwriting which is our North American affiliate that was launched in 2021.

We operate in an agile organization with close cross-border cooperation across all business lines. And our organizational structure is flat, leaving many opportunities for all employees to make a difference, take responsibility, excel, and grow.

About the Position

As our new IT Support Specialist in North America, you will be providing day-to-day operational IT support to the RP Underwriting team in the US and Canada, and performing a wide range of business-related IT functions in coordination with the global IT team.

You will oversee the North American IT systems, assist with upgrades and maintenance, and provide training and support as needed, whilst managing the helpdesk function, ensuring timely and effective resolution of user issues. You will have the opportunity to work with and coordinate amongst various stakeholders, as well as the opportunity to have an immediate impact on the efficiency of our operations and overall growth.

This role is based in New York with a hybrid office option as approved by your manager. Occasional domestic and international travel may be required.

You will report to our CTO, who is located in Copenhagen, Denmark.

Your primary responsibilities will include but not be limited to:

• Providing competent IT support and service to the company in the daily challenges from an IT perspective.
• Escalation to operating supplier or internal IT development team when necessary.
• Ensuring that security baselines are met on computers and servers both locally and in the hosted environment.
• Participating in operational and status meetings.
• Following the written instructions and work descriptions for IT tasks.
• Participating in testing and preparation of user manuals and documentation.
• Contributing to the testing of contingency plans for IT security and cyber incidents.
• Preparing various reporting and participating in other administrative ad-hoc tasks in consultation with management.

Please note that current residency in the US together with work and residency permit needs to be in place before applying.

A Great Match for Us

The ideal candidate will have extensive knowledge of computer hardware and software, network maintenance, and industry trends in respect to technology.

We seek individuals who are self-starters, comfortable taking initiative, have a hunger for knowledge, and have the ability to work well as part of a team.

We hope you can tick off the following qualities and experiences:

• Up to 2 years of experience as an IT Support Specialist at an insurance or financial services company
• Experience in Windows systems support
• Knowledge of Windows server technology and networking
• Ability to troubleshoot in a multi-user high availability environment
• Proficiency in PC repair, troubleshooting, deployment, and liquidation
• Experience with setting up and monitoring IT client, server, and network service delivery
• Proven ability to support and maintain a corporate network environment
• Knowledge of Microsoft Business Central, Office365, Intune, and Azure
• A college degree or equivalent education in a relevant field is preferred
• Professional certification is a plus
• International cross-collaboration as part of a global IT department is a plus

To be successful in this role, we furthermore suggest you posses the following personal characteristics:

• Ethical and honest
• Excellent verbal and written communication skill
• Outgoing, with strong interpersonal and listening skills
• Highly organized, process-oriented, detail-oriented/meticulous, and resourceful
• Professional, confident, energetic, and outgoing demeanor, with great attitude and flexible/adaptable mentality
• Motivated and proactive self-starter able to operate independently and multi-task effectively
• Embraces working in a collaborative, fast paced, team-oriented environment

Please be aware that this position requires a high level of discretion.

Interested in the Position?

We are looking forward to receiving your resume and a motivational letter of application for this position. Please use the form below. Kindly include your salary range expectations in your application.

We hope to see your application before December 31, 2024.

For more information about the position, contact CTO, Zubair Sabir, at . Note that we do not accept applications via e-mail, please use the form below.

About the RiskPoint Group

The RiskPoint Group is one of Europe’s largest Managing General Underwriters (MGUs), providing best in class insurance solutions to businesses and their advisors globally. The RiskPoint Group operates as RiskPoint in Europe and Asia and RP Underwriting in the rest of the world.

With 250+ employees and 15 locations in Europe, North America, and Asia Pacific, the RiskPoint Group employs expert underwriting and specialized, in-house claims teams within Accident & Health, Transactional Risk, Property & Construction, Renewable Energy, Offshore Upstream, and Liabilities, including Financial Lines, Cyber, and Casualty.

The RiskPoint Group is a Coverholder with Lloyd’s of London and is backed by a strong panel of well-reputed insurance companies. The RiskPoint Group core values are: trust, openness & honesty, respect & tolerance, drive & dedication as well as being part of a winning team in a competitive environment.