We strive to provide only the highest quality professional services and to maintain fair outcomes for all our clients. Should you not be satisfied or should you have any complaints about your policy or the handling of a claim, you can file a complaint using the complaint form below. Alternatively, you can provide us with the circumstances of your complaint by sending an e-mail to .

File a Complaint

How We Handle Your Complaint

We are committed to ensuring that your complaint is handled fairly and efficiently. And we do our best to comply with the timeframes set by your local insurance regulator.

  • Within two to five business days after you have registered your complaint including all necessary information, we will provide you a written confirmation acknowledging that we have received your complaint.
  • We review your complaint thoroughly and fairly and issue a final response within the required local time frame.
  • In case we need any additional information to assess your complaint, we will contact you to request further details.
  • If your complaint is particularly complex, and we need more time to investigate, we will contact you within the required local time frame to let you know the status of your complaint.

If You Are Dissatisfied

If you are not satisfied with our final response, you may refer your complaint to an external dispute resolution.

External dispute resolution schemes such as a regulator or an ombudsman service can provide an independent review of your complaint. Contact details on the external dispute resolution organization in each country of the European Economic Area, United Kingdom, and United States are provided below.