Are You Ready to Ensure a Seamless Experience for our Application Users?

We are currently looking for a new Application Support Specialist. If you have a passion for problem-solving, a keen eye for detail, and a desire to keep applications running smoothly, then this could be the perfect opportunity for you.

Who are we?

The RiskPoint Group is a global Managing General Underwriter (MGU) that offers best-in-class insurance solutions backed by the insurance companies we represent.

We are an agile company with strong cross-border collaboration, leveraging our extensive, international expertise.

Our company structure is flat, and we provide great opportunities for every employee to make a difference, take responsibility, enhance their skill set, and grow.

About the team

You will become part of our growing Application team within the IT department.

Our team currently consists of six people, comprised of two remote workers and four based in our head office in Copenhagen.

With daily stand-ups and a specialized yet collaborative attitude, we operate in a dynamic setting where we constantly assist one another.

About the position

As a key member of our team, you will be responsible for providing comprehensive support for our ledger system, Microsoft Dynamics 365 Business Central, including its policy and claim ledger modules,. This will also involve analysis, advice, scenario documentation, and task planning. While Business Central will be your primary focus, you will also assist with supporting other internal applications as required.

You will interact with colleagues from various teams, as well as important external partners to ensure timely and efficient resolutions every day. To succeed in this role, you must have strong problem-solving and interpersonal skills.

While some support requests can be handled independently, others may require collaboration with our business analysts or external vendors.

A service-oriented mindset, the ability to build relationships, and strong communication skills are essential for success. Although most interactions take place online or over the phone, certain situations may require in-person meetings, including occasional travel to collaborate with colleagues or stakeholders in other countries.

This position requires location from one of our Nordic countries and will report to our Application Manager, who is based remotely in Denmark.

Examples of responsibilities include:

• Providing day-to-day support for Business Central, ensuring issues are resolved promptly and efficiently, as well as handling other internal applications as required.
• Troubleshooting technical issues, performing root cause analysis, and resolving application-related incidents to minimize disruption to business operations.
• Collaborating with business analysts, external vendors, and internal teams to address complex issues and implement effective solutions.
• Creating and maintaining user documentation, including guides and training materials, and conducting training sessions for end-users.
• Logging, tracking, and managing support tickets and incidents using Jira.
• Gathering user feedback, analyzing patterns, and working with your team to propose and implement application improvements.
• Assisting in generating reports and analyzing system data to identify patterns and areas for optimization.

This position can be located at any of our offices in either Copenhagen, Stockholm, Oslo, Helsinki, Frankfurt, or London. Current residency in the country of location together with work and residency permit needs to be in place before applying. Please state where you are to be located in the application.

We offer you the opportunity to:

• Make an impact by improving end-users’ daily experience
• Develop your skills with ongoing training in Microsoft Business Central and our other applications
• Take on increased responsibilities as you grow in the role, contributing to the evolution of our IT systems and processes
• Become a key part of our journey in improving the overall IT experience, with a chance to influence decisions and drive change
• Collaborate closely with cross-functional teams, including business analysts, IT, and external vendors to solve complex user challenges

With potential to take on multiple responsibilities, support end users, and contribute to the continuous improvement of our internal applications and IT systems, you will be given a dynamic and user-focused role.

A great match for us

To be successful in this role, you will be a strong team player with the ability to work independently and take initiative. It is essential you have a proactive attitude, along with excellent interpersonal, communication, administrative, and analytical skills.

We hope you have:

• University degree, preferably within computer science, information studies, or a related field, with a strong interest in user-focused solutions
• 2-3 years of experience in the field (preferred, although most importantly we value potential and a willingness to learn)
• Understanding Microsoft Business Central, including experience with common configuration tasks, would be an advantage
• Experience tracking and managing support tickets in Jira
• Strong analytical skills and attention to detail
• Clear communication skills, with an ability to adapt and communicate with different cultures and end-users
• Ability to work independently and as part of a team in a fast-paced environment
• A reliable and solution0focused mindset
• Willingness to learn and take on new challenges
• High-level proficiency in both spoken and written English

Interested in the position?

We are looking forward to receiving your resume and cover letter of application. Please use the application form below.

We hope to see your application before March 28, 2025.

For more information about the position, contact Application Manager, Nanna Lauridsen, at .

About the RiskPoint Group

The RiskPoint Group is one of Europe’s largest Managing General Underwriters (MGUs), providing best in class insurance solutions to businesses and their advisors globally. The RiskPoint Group operates as RiskPoint in Europe and Asia and RP Underwriting in the rest of the world.

With 250+ employees and 15 locations in Europe, North America, and Asia Pacific, the RiskPoint Group employs expert underwriting and specialized, in-house claims teams within Accident & Health, Transactional Risk, Property & Construction, Renewable Energy, Offshore Upstream, and Liabilities, including Financial Lines, Cyber, and Casualty.

The RiskPoint Group is a Coverholder with Lloyd’s of London and is backed by a strong panel of well-reputed insurance companies. The RiskPoint Group core values are: trust, openness & honesty, respect & tolerance, drive & dedication as well as being part of a winning team in a competitive environment.