Are You Our New IT Support?

We are looking for a highly skilled and motivated Internal IT Support to join our dynamic and ambitious team. You will play a crucial role in ensuring that our company adheres to all relevant IT support requirements, policies, and procedures.

Who are we?

The RiskPoint Group is a global Managing General Underwriter (MGU) providing best-in-class insurance solutions backed by the insurance companies we represent.

We are an agile company with strong cross-border collaboration, leveraging our extensive, international expertise.

Our company structure is flat, and we provide great opportunities for every employee to make a difference, take responsibility, enhance their skill set, and grow.

About the team

Based in our Copenhagen headquarters, you will become part of our growing IT team, working cross borders with other IT specialists, spread across multiple countries.

The IT team is part of our Finance & Operations department, comprising colleagues in their respective fields, supporting our entire workforce spread across 16 countries.

About the position

As our new IT Support, you will play a key role in supporting colleagues with their daily requirements. Your role will be varied, ranging from troubleshooting, onboarding new users, and maintaining systems and equipment. You will also participate in IT projects and contribute to the ongoing development of our operations. Regular interaction with a wide range of stakeholders, means you will act as a coordinator and bring a strong service mindset to everything you do.

You will take on complex challenges, help shape future initiatives, and play a key role in driving our growth. This is a great opportunity to take initiative, make a real impact, and grow both personally and professionally.

Examples of responsibilities include:

• Providing competent IT support and service to the company in the daily challenges
• Escalation to operating supplier or internal IT development team when necessary
• Ensuring that security baselines are met on computers and servers both locally and in the hosted environment
• Participating in operational and status meetings
• Following the written instructions and work descriptions for IT tasks
• Participating in testing and preparation of user manuals and documentation
• Contributing to the testing of contingency plans for IT security and cyber incidents
• Preparing various reporting and participating in other administrative ad-hoc tasks in consultation with management

A Great Match For Us

The ideal candidate is approachable and confident in supporting colleagues across different age groups and cultural backgrounds. Strong English skills are essential to communicate effectively with employees across the company. Since this role is based in our Copenhagen office, fluency in Danish is also required.

To thrive in this position and make an impact, you should be proactive and take initiative, be eager to learn, and excel both independently and as part of a team.

We hope you have:

• Relevant IT education that supports your qualifications for this role
• At least 3 years of experience as an IT Supporter
• Experience with Windows system administration and support
• Knowledge of Windows server technology and networking
• Proven ability to troubleshoot in a multi-user, high availability environment
• Practical experience in PC maintenance, including repair, deployment, and decommissioning
• Experience with setting up and monitoring IT client, server, and network service delivery
• Knowledge of maintaining and supporting a corporate network environment
• Proficiency in Office365, Intune, and Azure
• Familiarity working in a global IT department or with cross-border teams
• Relevant professional certifications are a plus.

This position requires a high level of discretion and professionalism.

Interested in the position?

We look forward to receiving your resume and cover letter of application. Please use the application form below.

We hope to see your application before July 4, 2025.

For more information about the position, contact Zubair Sabir, CTO, at . Please note that we do not accept applications via e-mail.

About the RiskPoint Group

The RiskPoint Group is one of Europe’s largest Managing General Underwriters (MGUs), providing best in class insurance solutions to businesses and their advisors globally. The RiskPoint Group operates as RiskPoint in Europe and Asia and RP Underwriting in the rest of the world.

With 275+ employees and 16 locations in Europe, North America, and Asia Pacific, the RiskPoint Group employs expert underwriting and specialized, in-house claims teams within Accident & Health, Transactional Risk, Property & Construction, Renewable Energy, Offshore Upstream, and Liabilities, including Financial Lines, Cyber, and Casualty.

The RiskPoint Group is a Coverholder with Lloyd’s of London and is backed by a strong panel of well-reputed insurance companies. The RiskPoint Group core values are: trust, openness & honesty, respect & tolerance, drive & dedication as well as being part of a winning team in a competitive environment.